EternalEyes Necklace

We offer a 30-day return policy. If you’re not fully satisfied with your purchase, you can return your item within 30 days of receiving it for a refund or exchange (though we doubt it will happen). Items must be in their original condition. Our team is always here to make the process simple and hassle-free..

We take your privacy seriously.

When you upload photos to create your custom necklace, we only use the specific image(s) you select for the design process.

For your privacy and security:

We only work with the selected area of the image uploaded.

Your uploads are not shared, sold, or used for any other purpose.

All uploaded photos are permanently deleted from our records after processing and order completion.

We do not maintain a permanent archive of customer uploads.

1. How are orders packaged?
Our necklaces are packaged securely on plastic bubble,minimizing the risk of damage during transport. We work with trusted delivery services to ensure safe shipping.

2. What if my package is damaged during delivery?
If your order arrives damaged, contact customer support as soon as possible. You may be asked to provide photos of the packaging and product to process a replacement or refund!

3. Is delivery guaranteed?
We guarantee that your order will be shipped and handed over to the courier service. While we cannot fully control external delivery delays, we work only with reliable carriers to ensure successful delivery.

4. What happens if my package is lost?
If tracking shows your package is lost in transit, we will investigate with the courier. If confirmed lost, you will receive a replacement or full refund.

5. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number so you can follow the delivery status in real time.

6. Is my payment information secure?
Yes. We only have access to the necessary information required to process your order, such as your name, email address, phone number, and delivery address. All payment information is handled securely by PCI DSS-compliant payment processors and is never stored on our servers. This ensures your financial data remains fully protected during every transaction.